our hair

  • To keep your hair looking its best, always use a heat protectant when styling to prevent damage. Co-wash regularly to keep it moisturized and soft, and treat it like your own natural hair—gentle handling is key! Avoid excessive heat, harsh brushing, and heavy product buildup to maintain the hair’s quality and longevity.

  • Hair extensions doesn’t grow back, so treat it with care! Be gentle when detangling, and always start from the ends, working your way up. Avoid excessive brushing, tugging, or using heavy products that can weigh the hair down. To minimize shedding and tangling, keep the hair moisturized, avoid sleeping with wet hair, and store wigs properly when not in use. A silk or satin bonnet/pillowcase will also help maintain its softness.

  • Hair can sometimes feel rough, especially when processed into different textures. This is because it is as authentic and unprocessed as possible, maintaining its natural cuticle structure. Raw hair requires high maintenance, so make sure to research the proper care routine for your texture. Regular deep conditioning and using the right products will keep it soft and manageable.

  • Raw hair is for those who have the time and patience to care for it properly.

    Raw Hair is completely unprocessed and comes from a single donor, maintaining its natural texture and cuticle alignment. It offers the most authentic look and, with proper care, can last for several years. However, it requires more maintenance and attention to keep it in top condition, making it ideal for those willing to invest time and effort into their hair.

    Virgin Hair is also unprocessed but may come from multiple donors. It is easy to maintain and can last for many years with proper care, though it may not last as long as raw hair. Virgin hair holds styles well and is a great choice for those seeking a natural look with less maintenance. It strikes a balance between longevity and ease of care.

    Choose based on your lifestyle and how much time you’re willing to dedicate to your hair routine.

  • Absolutely! Our raw hair can be bleached to #613, while our virgin hair lifts up to #27. However, bleaching and coloring require proper care to maintain the hair’s integrity, so always use deep conditioning treatments and professional-grade products to keep it healthy and vibrant.

  • The hair you receive is not pre-customized. However, if you want a customized look, you can book a DIY installation, which is our customisation service. If you have a regular installation appointment booked with us, customization is always included as part of the service.

  • The hair industry is highly oversaturated, and the demand for raw hair is at an all-time high. Because of this, we can only stand by the hair being the “raw” hair that our supplier markets it as—until we personally go and deep dive into the sourcing process in Asia. Transparency is important to us, and we want our customers to make informed decisions when investing in their hair.

  • Raw hair is completely unprocessed, meaning it comes directly from the donor without chemical or steam processing. Since most donors naturally have straight or slightly wavy hair, raw straight hair is the most commonly available. However, we are in the process of sourcing high-quality textured hair that is as close to raw hair as possible.

  • Please note that styling can affect the final appearance of your chosen hair length. For example, curling hair can reduce its length by up to 4 inches.

    We recommend opting for double-drawn hair or longer length than desired look. Keep this in mind when selecting your preferred length!

shipping

  • All orders placed on our website are subject to a 7-business-day processing window before shipment. This processing time accounts for the preparation and making of your product. Once your order has shipped, you will receive a shipping confirmation email with tracking details.

    • Sweden: 4-5 Business Days

    • Outside Sweden: 5-7 Business Days

    Please note that the delivery time may vary based on your location and the shipping courier handling the delivery.

  • Verify Your Shipping Address:
    Please ensure your shipping address is correct before completing checkout. We are not responsible for orders that cannot be delivered due to incorrect or incomplete addresses.

    Changes to Your Order:
    Once your order is shipped, you have 48 hours to modify it. If no adjustments are made, your package will be sent to the original address provided. We will not be responsible for any issues with delivery once it’s dispatched to the address. If we receive your item back due to an incorrect address, we will contact you and ship it to the corrected address once confirmed.

    After 48 hours, we cannot modify it. This includes changes to the delivery address, shipping method, or any items within the order. Please make sure all details are correct before confirming your purchase.

    Shipping Courier:
    After processing, your package will be handled by the shipping courier. The processing time remains the same, but the delivery period will depend on the courier.

  • All shipments will require ID upon delivery. Once your order has shipped, we no longer have control over its delivery. If you believe your package is lost, stolen, or missing, we recommend opening a claim with the shipping courier.

    We do not issue refunds for orders marked as "Delivered." If your tracking shows that your package was delivered, but you have not received it, we suggest contacting the courier (POSTNORD) to open a claim.

  • You will find your tracking number in the shipping confirmation email sent to the email address used for your order. Tracking numbers may take up to 48 hours to validate. Please be aware that once shipped, the handling and delivery time depend on the courier.

    To track your PostNord package, you can follow these steps:

    PostNord:

    1. Go to the PostNord tracking page.

    2. Enter your tracking number in the field provided (this will be sent to you in your shipping confirmation email).

    3. Click Track to view the status of your package.

    You can also track your package using the PostNord app for more convenience. PostNord will provide real-time tracking updates, so you can follow the progress of your delivery.

policies

  • To qualify for a return (within 14 days):

    Products must be in their original, unused condition, exactly as received. This includes:

    • No combing, washing, brushing, cutting, coloring, wearing, or altering the product in any way.

    • The original ties and packaging must remain intact.

    How to request a return:
    To initiate a return, please ensure you include the following information when requesting a refund for your item(s):

    • Full name

    • Contact number

    • Reason for return (optional, but prefered)

    • Proof of purchase

    Return Address:
    Will be sent out after return is confirmed.

    Important Note:

    • Customers are responsible for return shipping costs, unless the product was defect or wrong products was recieved. In that case, The 21st Colleciton are responsible for return shipping costs.

    • Items that do not meet the outlined conditions will not be accepted or credited.

    • If the item is returned in unused and intact condition, we will process your refund within 14 days

    Non-returnable items:
    Custom products are non-refundable and non-returnable due to their custom nature. Please ensure you are confident in your selection before purchase.

  • At The 21st Collection, your privacy is our priority. We are committed to protecting your personal information and ensuring a safe online shopping experience. Below is a breakdown of how we collect, use, and protect your data.

    Information Collection

    We collect personal information from you when you place an order, register on our website, or subscribe to our newsletter. This may include your:

    • Full name

    • Shipping address

    • Email address

    • Phone number

    • Payment information

    How We Use Your Information

    Your personal information is used for the following purposes:

    • To process and fulfill your orders

    • To communicate with you regarding your order or inquiries

    • To provide customer service and support

    • To send promotional emails, if you have subscribed to our newsletter (you can unsubscribe at any time)

    Data Protection

    Your data is stored in a secure database, and all transactions are processed through secure payment gateways.

    Sharing Your Information

    We do not sell or rent your personal information to third parties. We may share your information with trusted third-party service providers who assist with order fulfillment and customer service, such as delivery companies (e.g., PostNord, DHL). These providers are bound by confidentiality agreements to protect your privacy.

    Cookies

    Our website uses cookies to improve your shopping experience. Cookies help us remember your preferences and analyze website traffic. You can manage cookie settings in your browser.

    Your Rights

    You have the right to access, correct, or delete your personal information at any time. If you wish to exercise these rights, please contact us at contact@the21stcollection.com.

    Changes to Privacy Policy

    We reserve the right to update this Privacy Policy. Any changes will be posted on this page, and we encourage you to review it periodically.

  • At The 21st Collection, we strive to provide a secure, seamless, and convenient payment experience. By placing an order on our website, you agree to the following payment terms:

    Accepted Payment Methods

    We accept the following payment methods via our secure payment provider, Stripe:

    • Credit and Debit Cards (VISA, MasterCard, American Express, etc.)

    • Apple Pay (for eligible customers)

    • Afterpay (available for customers in select countries, allowing you to split your payment into installments)

    All payments are processed securely through Stripe, ensuring your payment details are protected.

    Order Confirmation

    Once your order has been successfully placed, you will receive an order confirmation email with the details of your purchase. Please review the confirmation carefully and contact us if there are any discrepancies.

    Payment Security

    We use Stripe's advanced encryption technology to secure all online transactions. Your payment information is processed safely, and we do not store your credit card or payment details on our servers.

    Pre-Orders & Custom Orders

    For pre-order or custom orders, a deposit may be required to secure your order. The remaining balance will be due before the item is shipped. Please note that custom orders are non-refundable, as they are made specifically for you.

    Currency and Taxes

    All prices on our website are displayed in SEK (Swedish Krona). Applicable taxes will be included in the final price at checkout. If you're purchasing from outside Sweden, any customs duties or import taxes are the responsibility of the customer.

    Payment Issues

    If there is an issue with your payment (e.g., declined transactions), we will notify you via email. Your order will not be processed until payment is successfully completed.

    Billing Information

    By providing your billing information, you confirm that it is accurate and up to date. Any issues with billing may delay your order.

  • Customer Support Hours

    Our customer support team is available Monday through Friday, from 9:00 AM to 5:00 PM. We aim to respond to all inquiries within 1-2 business days. Please note that weekends and holidays may cause slight delays.

    Contact Information

    You can reach our customer service team through the following channels:

    • Email: contact@the21stcollection.com

    • Phone: Please use email for initial inquiries. We will provide phone support if needed.

    • Social Media: DM us via Instagram for quick questions, but we recommend using email for detailed inquiries.

    Order Issues or Concerns

    If you experience any issues with your order, such as incorrect items, damaged goods, or missing items, please contact us as soon as possible of receiving your package. We will work with you to resolve the issue as quickly as possible. In some cases, you may need to provide photos to assist in the resolution process.

    Respectful Communication

    We aim to provide respectful and professional service to all our customers. We expect the same courtesy from our customers. If inappropriate or disrespectful behavior is exhibited, we reserve the right to refuse service.

    Service Disruptions

    While we strive for seamless service, there may be occasional delays or disruptions due to circumstances beyond our control, such as public holidays, natural events, or courier delays. We appreciate your understanding and will keep you informed throughout.

  • By placing an order on our website, you acknowledge and agree to the terms outlined in our policies.